Shipping Rates
Pick Up Point Option Now Available
MG Activewear Offers Self Pick up or Customer can book their own Courier to pickup from our Warehouse.
To activate this , please select Pick Up Point at checkout and you wont be charged Shipping. Then please connect with our team by Whatsapp or Email to coordinate the shipment.
Exchanging and returning goods
How do I return a shipment?
If any of our items do not meet your expectations, simply send them back to us within 14 days of receipt. Before sending the item`s back to us, please go into your account and fill out a RMA (Return merchandise authorization) form to receive a notice for your return eligibility.
COVID-19 CONDITIONS
MG Activewear is operating under normal conditions. We are in the process to release new arrivals that are hitting very soon, stay tuned. As always, we ship worldwide. Your package will be sent within 24 hours during regular business days Mo-Fri. Orders placed on the weekend will ship out within 72 hours.
To improve customer experience, we extended our returns policy to 30 days.
The returning goods process is:
1. Fill in the return form completely
2. Please also, remark on a copy of the packing slip, on how you want us to proceed once we receive your return; exchange or refund.
3. You will return your product to our address
4. We will receive your return and check the product(s)
5. We will process your return and refund your money or exchange the product (this takes 2-5 working days)
Of course, you’re allowed to try the merchandise on for size first, but do not remove the tag or wash the item under any circumstances. Your articles need to be unused and in its original packaging. ALSO, keep in mind that if a package was returned where one/more items display signs of deodorant stains, or smells like cologne/perfume we cannot grant a refund or exchange.
Ship your return to:
MG Activewear Return Department
C/o M.S.K General Trading LLC
New Industrial Area , PO Box 5102
Ajman , United Arab Emirates
Tel: 0097150 8929706
Email: mgsupport@khwajaexports.com
The cost of shipping the articles back to us is for your own account, but we will refund any shipping costs you incur for damaged or incorrectly delivered products. Note: a return package is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures your package.
