Shipping Information
We currently ship to the UAE and Saudi Arabia. For other countries, contact us on WhatsApp or by email before ordering.
Contact us by Email / WhatsApp and we book the courier pickup for your return.
Return pickup fee: AED 30, deducted from your exchange or store credit (free for damaged, defective or wrong items).
Email: store@mgactivewear.com
WhatsApp: +971 50 557 2623
Returns sent from within the UAE are simple and easy! We accept exchanges within 14 days (from the original purchase date) for issues such as:
- Incorrect size (either too big or too small)
- General dissatisfaction or complaint (don't like it/thought it was something else)
Damaged, Defective or Wrong Item:
Contact us within 14 days of delivery with a photo of the item. We arrange the return at our cost and refund the full amount to your original payment method.
For Exchange Eligibility:
Please keep the original packaging and refrain from washing or using the products. We cannot accept items that have been worn, washed, or show visible signs of use.
Product Condition:
- Products must be in a clean condition, free from hair, debris, or dirt to be accepted.
- Products should be unworn and unwashed, and all original tags must remain attached.
Non-Return / Refund Items:
- Items that are discontinued or no longer available.
- Items purchased on final sale, last chance sale, or limited-edition release.
- Items reserved (on preorder) or requiring heavy item shipping are non-returnable or non-refundable.
Special Notice:
- SportShakers, Water Bottles, Mystery Boxes, Limited edition items (such as Graphic Tees), Socks, and Patches are not eligible for exchanges or returns.
- Singlets may be exchanged only for a different size.
- All returns undergo manual inspection upon arrival at our HQ.
- If a return doesn't meet the criteria above, it will be rejected and the item sent back to you.
Refund Processing:
3-4 working days after inspection. Exchanges and change-of-mind returns are credited as store credit. Damaged, defective or wrong items are refunded to your original payment method.
Cost of Return:
The return pickup fee is AED 30 per return, deducted from your exchange or store credit. It is free for damaged, defective or wrong items. Returns from Saudi Arabia: please contact us first.