Vooray Ace | Backpack

Returns being sent from within the UAE are simple and easy! We will accept returns and exchanges within 30 days (from the original purchase date) for issues such as: 

• Incorrect size (either too big or too small)

• General dissatisfaction or complaint (don’t like it/thought it was something else)
  
  

For all returns: please keep the original packaging and refrain from washing or using the products. We cannot accept items that have been worn, washed, or show visible signs of use.

Return Conditions:

• Products must be in a clean condition, and free from hair, debris, or dirt to be accepted.

• Products should be unworn and unwashed, and all original tags must remain attached.
  
  

Non-Returnable/Refundable Items:

• Items that are discontinued or no longer available.

• Items purchased on final sale, last chance sale, or limited-edition release.

• Items reserved (on preorder) or requiring heavy item shipping are non-returnable or refundable.
  
  

Take special note of the following:

• SportShakers, Water Bottles, Mystery Boxes, Limited edition items (such as Graphic Tees), Socks, and Patches are not available for exchanges or returns.

• Singlets may be exchanged only for a different size.

• All returns undergo manual inspection when it’s delivered to our HQ.

• If the return doesn't meet the criteria defined above, it will be rejected, and the item sent back to you.

• Refunds and credits are issued to the original payment method or as store credit.
  
  

Store Credit Returns:

• Get a full refund
  
  

Original Payment Method:

• Refunds to the original payment method require a 20 AED return label fee.
  
  

Part-Card or Part-Gift Card:

• For purchases part-card or part-gift card, the refund is applied to the gift card first.
  
  

Note: All refunds cover the total item amount minus shipping charges.