Frequently Asked Questions
Why buy from MGactivewear.com ?
We provide elite brands at faster pace to market that are not easily available at prime prices. Dedicated team with passion for fitness knows what we are selling and what our eager customer is looking for.
Where does MGactivewear.com gets their product line ?
Management and buying team connects directly with official international brands and manufacturers for purchase. Our product line is fresh either from factories or from original brands warehouse from Europe / US / Austrialia / Taiwan .
What is size guide ?
Each brand has their own sizing chart for men/women which is provided at product page. Furthermore, How to measure information is provided to ensure you get the right size.We request customers to carefully study the size charts and get the right fit.
Can I get more information about product before purchasing it ?
Yes, our team is knowledgable in fitness & fashion field and can answer your questions to help you buy. Our Live chat agent is assist you in best to ability possible. If our chat agent is offline , you can still send a message in chat and we will get back to you.
Is there post purchase support ?
Yes , if you need help in understanding how to use the product. Please get intouch and will advise you.
Where are the washing instructions ?
It is very important to take care when washing the garments. All garments will have washcare labels or written on packaging. If you cant find it ,please get in touch with us and will advise you.
Why are there multi currency in website ?
Our website is based in UAE and does service to customers in UAE and GCC countries. The website transactions are done in AED currencies. To assist international buyers know cost in their respective currencies the site provides option to view in thier local currency.
How is site navigation ?
The site has very good filter system that allows customes to view products based on Brands , subcategories , and other attributes.
Quantity availability ?
Some of the styles are fast runs and with limited quantities in stock. The site displays quantities in stock sizewise so customers can grab what they like before it runs out.
Can customers place backorders ?
Currently we didnt activate the backorder in the site. However, if you need some items out of stock then you can reach us by chat and we will note it to include a pc for you in next lot . This is subject to availability at Master Brand stock. Our team will advise you on the process.
Can we do product customization ?
If you require bulk orders or end customizations like team names . Get in touch with us via email and we will advise you the process.
Can I open business account ?
Yes , if you are a store or gym owner and like our product line for bulk buy. Then connect with us and we will help.
Is there an affiliate program ?
Yes, we have an affiliate program for Fitness trainers who want to do personal shopping for their clients . Please get in touch with us for details.
Exchanging and returning goods
How do I return a shipment?
If any of our items do not meet your expectations, simply send them back to us within 14 days of receipt. Before sending the item`s back to us, please go into your account and fill out a RMA (Return merchandise authorization) form to receive a notice for your return eligibility.
COVID-19 CONDITIONS
MG Activewear is operating under normal conditions. We are in the process to release new arrivals that are hitting very soon, stay tuned.
As always, we ship worldwide. Your package will be sent within 24 hours during regular business days Mo-Fri. Orders placed on the weekend will ship out within 72 hours.
To improve customer experience, we extended our returns policy to 30 days.
The returning goods process is:
1. Fill in the return form completely
2. Please also, remark on a copy of the packing slip, on how you want us to proceed once we receive your return; exchange or refund.
3. You will return your product to our address
4. We will receive your return and check the product(s)
5. We will process your return and refund your money or exchange the product (this takes 2-5 working days)
Of course, you’re allowed to try the merchandise on for size first, but do not remove the tag or wash the item under any circumstances. Your articles need to be unused and in its original packaging. ALSO, keep in mind that if a package was returned where one/more items display signs of deodorant stains, or smells like cologne/perfume we cannot grant a refund or exchange.
Ship your return to:
MG Activewear Return Department
C/o M.S.K General Trading LLC
New Industrial Area , PO Box 5102
Ajman , United Arab Emirates
Tel: 0097150 8929706
Email: mgsupport@khwajaexports.com
The cost of shipping the articles back to us is for your own account, but we will refund any shipping costs you incur for damaged or incorrectly delivered products. Note: a return package is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures your package.