Frequently Asked Questions
Shopping with us
Why buy from MG Activewear?
We stock genuine gear from leading international fitness brands, plus our own Might&Glory line, with fast delivery across the UAE. Our team trains too, so we know the products and can help you choose the right one.
Where do your products come from?
We buy directly from the official brands and their manufacturers, from factories and brand warehouses in Europe, the US, Australia and Asia. Every product is 100% genuine. See our Authenticity Guarantee.
How do I find my size?
Every product page has a Size guide with the brand's own chart and how to measure. If you are between two sizes, message us on WhatsApp and we will advise.
Can I ask about a product before buying?
Yes. Message us on WhatsApp at +971 50 557 2623 or email store@mgactivewear.com and our team will help.
A size is sold out. Will it come back?
Some styles sell fast and stock is limited. Message us with the product and size: we will tell you if more stock is coming and can reserve one for you from the next delivery, subject to the brand's stock.
Where are the washing instructions?
On the care label of each garment or on its packaging. If you cannot find them, contact us and we will advise.
Which currency are prices in?
All prices are in UAE dirhams (AED) and include VAT.
Orders and delivery
Where do you deliver, and how long does it take?
UAE: 1 to 2 business days, free on orders over AED 350 (AED 15 below). Saudi Arabia: about 4 business days, duty paid, AED 75 + 10% of the order subtotal. For other countries, contact us before ordering. Details: Shipping Information.
How can I pay?
By card (Visa, Mastercard), or cash on delivery in the UAE (AED 11 fee).
Do I earn reward points?
Yes. Registered customers earn 1 point for every AED 25 spent, and each point is worth AED 0.50 on future orders. See Earn Reward Points.
Can you deliver to my hotel?
Yes. Visitors can shop before they arrive and collect their order at hotel check-in. See VIP Hotel Delivery.
Exchanges and returns
How do I exchange or return an item?
Within 14 days of purchase, contact us on WhatsApp or by email, or request a return from My account → Orders. We book the courier pickup (AED 30 return pickup fee, free for damaged, defective or wrong items). Items must be unworn, unwashed and in their original packaging with all tags attached. We cannot accept items with deodorant marks or a perfume smell.
How are refunds paid?
Exchanges and change-of-mind returns are credited as store credit, 3 to 4 working days after we inspect the item. Damaged, defective or wrong items are refunded in full to your original payment method.
Who pays for return shipping?
A return pickup costs AED 30, deducted from your exchange or store credit. It is free for damaged, defective or wrong items.
Which items cannot be returned?
Shakers, water bottles, mystery boxes, limited-edition items, socks and patches, final-sale items and pre-orders. Singlets can be exchanged for another size only. Full conditions: Shipping Information.
Business and teams
Can you make sportswear with our logo?
Yes, for gyms, clubs and companies (minimum 300 pieces per style). See Custom Sportswear.
Do you supply stores and gyms?
Yes. Email store@mgactivewear.com with what you need and we will help with bulk orders.
Is there an affiliate program?
Yes, for fitness trainers who shop for their clients. Contact us for details.